We will try our best but no guarentee! If you do not hear back from us, your order has already been processed and unfortunately we cannot cancel or modify your order for you.
Please email hello@shopeleventh.com with an updated address as soon as you can. We will try our best to resolve this issue for you!
Once your order is shipped you will receive an email with an online tracking number.
Eleventh Hour is happy to make you happy. We want you to feel your best in our frames. If you are not 100% satisfied with your purchase, we will accept returns for a full refund or exchange within 14 days of receiving your order.
- Items must be unworn and in their original condition and packaging
- The cost of the return will be handled by the customer. Please hold on to your tracking number as lost or missing packages are not our responsibility.
- All returns must be shipped back within 1 week of return request.
If you wish to return an item, please click here to initiate your return or exchange and allow up to 48 hours for your return to be approved. Once approved, look out for further instructions by email.
We are working as quickly as we can to get your refund processed. Please allow up to 14 days to for your return and refund to be completed.
SHIPPING
Yes! We offer free standard shipping domestically from the moment you confirm your order, no ifs ands or buts.
Yes we do! Unfortunately at this time we cannot provide free shipping. Our rate is calculated based on location and provided at checkout.
We strive to get your sunnies into your hands as soon as possible. Please allow up to 48-72 hours for your order to be shipped, however, some exceptions may occur.
PRODUCT INFORMATION
Yes! All of our lenses are 100% UVA/UVB protected. All of our sunglasses have been tested by a 3rd party to comply with US standards.
In addition to UVA/UVB, all of our lenses are polarized and scratch resistant. Our frames are made out of handmade cellulose acetate and are impact resistant.
Yes you can! Take your new sunglasses to your optometrist who can replace the current lenses with your prescription ones.
We make pieces that last and if they don't, we want to know about it. We guarantee our sunglasses 3 months from the purchase date for manufacture defects. We do not cover wear and tear; scratched or broken lenses or lost screws due to neglect.
BLUE LIGHT
Blue light lenses are designed to filter out the blue light that’s being omitted from your screens. You’ll see the difference as soon as you try on your new glasses. Not only do they protect your eyes from long term damage, but the lenses also immediately provide relief from a harsh, bright screen.
Many reasons! Some negative effects of blue light include:
- Retinal damage
- Sleep disruption
- Headaches
- Fatigue
- Eyestrain
Yes! These are for anyone who wants to protect their eyes from the harmful blue light that is omitted from phones/computer screens. No prescription necessary! Shop here.
GENERAL
Yes we do! Please click here or contact wholesale@shopeleventh.com for all enquires.
Yes! We range in boutiques and retailers across the US, Puerto Rico and in Mexico; to find out more, please contact wholesale@shopeleventh.com.
For all enquiries regarding Press and PR, please email hello@shopeleventh.com to get in touch.
You can contact us Monday-Friday, 8am-5pm ET. Please use this form and allow up to 48 hours for responses. We will get back to you as quickly as possible!
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